Seller, Us, We RVSN Ltd (trading as ROYAL EVENT SERVICES)- registered in England CO REG NO: 07084997.

 Buyer: Customer, ( dealing with the Seller RVSN). 

Goods, Items means the goods which the Seller is to sell or provide service


Terms and Conditions. 

Writing, Written includes facsimile transmissions and writing on the screen of the visual display unit 

 Terms and Conditions means the standard terms and conditions of sale set out in this document. 

GENERAL TERMS
Helium Balloon canisters may at time be brought onto premises and it is the customers responsibility to ensure that the property they are hiring is aware of the helium canisters.

PRINTING BALLOONS
Once order placed and paid, the order for the printed balloons cannot be cancelled once payment taken.

 

REFUNDS
 Helium balloon orders cannot be cancelled  once payment is received, however you can re-schedule the date providing you give us one weeks notice before delivery.

REFUNDS- Any amounts that have to refunded will take 21 working days to reach your account  for hire items

COLOURS MAY VARY FROM THE IMAGES SENT. 

All images sent are for illustration purposes and slight variations can occur owing to computer resolution settings 

HELIUM BALLOONS
Helium balloons WILL slightly start shrinking AFTER 9 HOURS OR LESS, and we cannot be held responsible for this to occur,as temperature of room plays a major part for balloons to deflate. It is important you let us know if you require the balloons to last longer as in these circumstances we can use a special gel which will make them last longer
AIR BALLOONS CAN ALSO SHRINK AFTER 2-4 DAYS AND DEPENDS ON AIR TEMPERATURE: COLOUR CAN ALSO CHANGE

 

We cannot always guarantee that what you order and pay you  get delivered, as our supplies may   not have that particular product in stock, but we will always let you know now before delivery so that a different option can be chosen

Delivery Terms
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. 



All products leave our premises in perfect condition. However in transit or whilst taking the delivery of balloons, the balloons can POP which is owing to temperature conditions and we cannot be held responsible for this incident. WE ADVISE ORDERING EXTRA BALLOONS if the number of balloons required is very important

Force Majeure

We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them – Therefore, no refunds can be given if adverse weather conditions have affected the product

In adverse weather conditions such as Snow & Ice, it is RVSN LTD  decision  whether  to deliver/setup hired goods to the venue if it jeopardises the safety of our staff.  RVSN LTD will try  to get the goods to the venue and exhaust every option that is available before cancellation of the booking. It is the responsibility of the hirer to make sure the hired goods are insured for such incidences.

Also any transport issues beyond our control, strikes etc we cannot take responsibility.

Anything which is beyond our control we cannot be held responsible or liable for. No refunds will be given for Force Majeure conditions.

 

PARKING MUST BE AVAILABLE- IF PARKING IS NOT AVAILABLE AND WE HAVE TO PARK AT A METER WE WILL CHARGE AFTER THE DELIVERY, AND IF EXTRA TIME IS TAKEN, WHICH IS NOT OUR FAULT, WE WILL CHARGE IF COURIERS ARE DELIVERING.

It is the responsibility of the Customer to obtain all permits, licences and other consents in connection with any deliveries
This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law
 

TERMS

PRIVACY POLICY

The General Data Protection Regulation (GDPR) demands  that companies are transparent   about how they collect, process and store personal information.
At RVSN LTD  we do NOT  hold on to personal data for longer than necessary, or process it for purposes that  you are not  aware of. 

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

 

We do not disclose any of your personal details to anyone  and we will not send you any  emails or mailshots without your consent. The only emails you will receive from us if you are making a inquiry about a product or service.
If at anytime we feel a breach in data security has taken place we will immediately report this to data protection authorities such as the Information Commissioner’s Office (ICO) in the UK.  wihin 24-48 hours